Your data may be used — and we want to be clear about how.

This Privacy Policy explains how eRoadMap Digital Solutions (“eRoadMap”, “we”, “us” or “our”) may collect, use, store and process information when you visit our website, complete a self-evaluation, submit a form, register for an event, communicate with us or use our services.

1. Information we may collect

Depending on how you interact with us, we may collect:

• Name, phone number and email address.
• Brand name, company name and business information.
• Responses submitted through quizzes, self-evaluations, audits, surveys and application forms.
• Information you voluntarily share in calls, emails, WhatsApp messages or other communications.
• Website usage information such as pages viewed, approximate device/browser data, referral source and interaction events.
• Program, webinar, audit or service registration information.

2. How your data may be used

We may use the information you provide to:

• Generate, display or send self-evaluation results.
• Respond to enquiries and provide requested information.
• Recommend relevant eRoadMap programs, content, services, audits or events.
• Contact you by phone, email, WhatsApp or other communication channels.
• Send educational content, event reminders, masterclasses, updates and relevant promotional communication.
• Maintain customer and prospect records in our CRM.
• Analyse business needs and improve our programs, website, messaging and customer experience.
• Measure website, advertising and campaign performance.
• Provide customer support and administer client relationships.
• Comply with legal, tax, regulatory or contractual requirements.

By submitting your information through this website, you acknowledge that eRoadMap may use the information you provide for communication, service delivery, analysis, customer relationship management and relevant promotional or marketing purposes, subject to applicable law and your communication preferences.

3. Cookies, analytics and advertising

Our production website may use cookies, pixels, analytics tools and advertising technologies to understand traffic, measure campaigns, remember preferences and improve website performance. Third-party tools may process technical and interaction data according to their own privacy policies.

4. Service providers and processors

We may use third-party providers for website hosting, forms, CRM, email, WhatsApp communication, analytics, advertising, payment processing, video hosting or automation. Information may be shared with these providers only to the extent reasonably necessary to deliver the relevant function.

5. Data retention

We may retain information for as long as it is reasonably needed for the purposes described above, for an ongoing customer relationship, for legitimate business records, or to meet legal and regulatory requirements. Retention periods may differ depending on the type of data and relationship.

6. Data security

We use reasonable administrative and technical measures intended to protect information. However, no online system or method of transmission can be guaranteed to be completely secure.

7. Your communication choices

You may ask us to stop non-essential promotional communication or update your preferences. Transactional, service-related or legally required communication may still be sent where appropriate.

8. Access, correction or deletion requests

Where applicable, you may request access to, correction of, or deletion of personal information we hold about you. We may need to verify the request and may retain information where required by law or legitimate record-keeping obligations.

9. Third-party links

Our website may link to Google Forms, marketplaces, social platforms, payment providers or other third-party websites. Their data practices are governed by their own privacy policies.

10. Children

Our business services are intended for adults and business users. We do not knowingly design our forms or programs to collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will be posted on this page with the updated date.

12. Contact us

For privacy questions, communication preferences, correction or deletion requests, contact support@eroadmap.in.

Website-team note: this policy is a practical draft for the final website and should be reviewed against the exact CRM, analytics, payment and communications stack used at launch and by legal counsel where appropriate.